At Bogmallo Beach Resort, we understand that travel plans can sometimes change. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations, modifications, and refunds for bookings made directly through our website, phone, or WhatsApp.
By confirming a reservation with Bogmallo Beach Resort, guests agree to the terms mentioned below.
1. Booking Confirmation
All room reservations at Bogmallo Beach Resort are subject to availability and confirmation by our reservation team.
Bookings are considered confirmed only after:
- Availability verification by our team
- Confirmation via phone call or WhatsApp
- Guest confirmation of booking details
Guests are requested to carefully review all booking information including check-in date, check-out date, number of guests, and room category before confirming the reservation.
2. Cancellation Policy
If you need to cancel your reservation, please inform our reservation team as early as possible.
Our cancellation guidelines are as follows:
- Cancellations made at least 48 hours before the check-in date may be eligible for booking modification or rescheduling depending on room availability.
- Cancellations made within 48 hours of the check-in date may not be eligible for cancellation or refund.
- No-show bookings (when the guest does not arrive on the scheduled check-in date) may be treated as non-refundable.
The resort reserves the right to evaluate cancellation requests based on the specific booking conditions.
3. Refund Policy
Refund eligibility depends on the timing of the cancellation and the conditions of the reservation.
If a booking qualifies for a refund:
- The refundable amount will be processed through the original payment method, or
- Through another mutually agreed method with the guest.
Refund processing generally takes 5–10 business days, depending on the bank or payment provider.
Please note that processing timelines may vary depending on the payment gateway or financial institution involved.
4. Booking Modifications
Guests who wish to modify their reservation (such as changing the check-in date, check-out date, or room category) may contact our reservation team.
All booking modifications:
- Are subject to room availability
- Must be approved by the resort management
- May involve updated pricing depending on the revised dates or room type
We recommend contacting us as early as possible for any booking changes.
5. Third-Party Bookings
If a reservation has been made through a third-party travel platform, online travel agency, or booking partner, the cancellation and refund policy of that respective platform may apply.
Guests should contact the respective booking platform directly for cancellation or refund requests related to such reservations.
6. Contact for Cancellation Requests
For any cancellation, modification, or refund requests, guests can contact us directly.
Bogmallo Beach Resort
📞 Phone / WhatsApp: 9350785858
Our reservation team will assist you with your request and provide the necessary guidance regarding the booking.
